Help

Information We Collect
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:

• Visit or place an order from our Web site
• Visit or make a purchase from any of our affiliated Web sites
• Make an inquiry to our company
• Return an item or make an exchange
• Inquire about our services
• Request a catalog or free book
• Are referred to us through a marketing promotion or other person/company

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.

We also gather information about how visitors navigate through our Web site using online tools.

Using Information We Collect
We are dedicated to providing you with the best possible shopping experience. In order to do this, we collect information that allows us to:

• Process and track your order
• Contact you about the status of an order
• Send you catalogs or promotional offers we believe will be of interest to you when requested by you
• Send you email offers when requested by you
• Identify your product and service preferences
• Customize our communications to you
• Improve our product selection and customer service

Information We Share with Others
We contract with other companies to provide certain services, including credit card processing, shipping, and marketing services. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices
We will only send you promotions upon your request.

If, due to any error, you continue to receive unwanted communications, please contact us and we will make every effort to correct the situation.

Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

• Remember what items are in your Shopping Bag
• Recognize you when you return to our Web site
• Study how our customers navigate through our Web site and which products they request in site searches

If you set your browser to refuse cookies you will be unable to place an order on our web site. Please mail your order to the address above.

We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

We also may contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf.

How We Use Email
When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order, you will receive an email confirmation and, in most cases, another email when your order is shipped

It is our intent to send you promotional email (Rewards Weekly) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.

Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information
To update your customer information (name, address, telephone number, IP address, and email address), please contact us at the address above. A limited amount of purchase information also may be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?
For questions, comments or assistance, we invite you to contact us.